E un text lung, insa am extras trei paragrafe esentiale din punctul meu de vedere. Va recomand sa cititi intregul text in pe Inc. Merita din plin.
discipline can often shift the focus off the underlying event onto the disciplinary action. We can easily dwell on the punishment and how “unfair” it is instead of on correcting what we did to deserve the feedback, the correction, or the discipline.
Most employees are their own worst critics. The employee who shipped the wrong product? He knows he messed up. He already feels bad about it. The employee who gave a customer an inaccurate and incomplete proposal? She knows she messed up. She already feels bad about it. I guarantee neither will ever forget it–and will try really hard to make sure it never happens again. And that’s the end result you want.
your only goal is that the employee to learn from a mistake–and the act of forgiveness is often much more powerful than any act of discipline can ever be.
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